CellsMate accepts returns anytime within 7 days for any reason, If customer wishes to return the product due to change of mind or finding better deal on any another website, we will accept the return and provide a refund once the product reaches our Surat office.
It is essential to check that the phone is in the condition it was received, including being sealed and unused. Additionally, all shipping charges and a software inspection fee of 140 INR will be deducted, Our customer care executive will provide information on the exact deduction amount.
Refunds will be issued through the original payment mode or any other preferred method by the customer. Furthermore, we will conduct software check to ensure no fraudulent activity such as removing the battery or original parts has occurred.
Customers can also choose to receive coupon for their next purchase allowing them to buy any other refurbished mobile or accessories. Therefore! customers can rest assured that we will provide 100% refund after deducting all charges if the phone will be in the same condition as received.
